Terms & Conditions

Welcome to Vivek Travels. By booking a car, bus, or availing any of our transport services—whether online, over the phone, or in person—you agree to abide by the following Terms & Conditions. These terms govern your relationship with Vivek Travels and are designed to ensure clarity, transparency, and mutual trust throughout your journey with us.


Eligibility

Our services are available to individuals and businesses who are legally competent to enter into binding agreements under Indian law. By making a booking with Vivek Travels, you confirm that all information provided by you is accurate and that you are authorized to act on behalf of yourself or your organization.

Booking and Payments

All vehicle rentals are subject to availability and must be booked in advance. Depending on the vehicle type and duration of service, we may require full or partial advance payment at the time of confirmation. We accept UPI, bank transfers, credit and debit cards, and other secure payment methods. Prices provided are subject to applicable taxes and do not include tolls, parking fees, or interstate charges unless explicitly mentioned. Any additional charges incurred during the journey must be settled by the customer directly with Vivek Travels.

Cancellations and Refunds

We understand that plans may change. Cancellations made within the allowed time window will be eligible for partial or full refunds, depending on the notice period. For last-minute cancellations, a cancellation fee may apply or the advance may be forfeited. In case of refunds, the amount will be processed within 7 to 10 business days to the original mode of payment. No-shows or failure to inform us in advance will result in a non-refundable booking.

Service Usage Guidelines

Our services are chauffeur-driven, and customers are expected to treat the vehicle and driver with respect. Smoking, consumption of alcohol, or carrying illegal substances is strictly prohibited inside the vehicle. Any damage to the vehicle due to the negligence or misconduct of the passengers will be charged accordingly. The customer is responsible for ensuring that the trip details (timing, pickup and drop location, etc.) are clearly communicated at the time of booking. Changes requested at the last minute may not be guaranteed.

Driver Conduct and Responsibilities

Our drivers are professionally trained, licensed, and instructed to follow all safety and service protocols. They are not permitted to deviate from the designated route without prior approval unless necessary due to traffic or road conditions. Customers are encouraged to cooperate with the driver and report any issues to the Vivek Travels team for swift resolution. While we ensure background checks and training, Vivek Travels will not be held liable for individual actions of drivers outside of their professional duties.


Delays and Service Interruptions

While we strive to maintain punctuality, Vivek Travels is not liable for delays caused due to traffic, weather, vehicle breakdowns, government regulations, or any force majeure events beyond our control. In case of any unexpected service disruption, we will make every reasonable effort to provide a suitable alternative or refund, depending on the situation.

Limitation of Liability

Our liability is limited to the value of the booking fee received by us. Vivek Travels shall not be responsible for any indirect, incidental, or consequential damages, including but not limited to loss of time, business, or personal belongings. Passengers are advised to keep their valuables with them at all times. We are not liable for items lost or left behind in our vehicles.

Privacy and Data Protection

We respect your privacy. Any personal information you share with us—including contact details, pickup addresses, or payment information—is handled in accordance with our Privacy Policy. We do not sell or misuse your data and ensure it is used only for the purposes of service delivery, support, or marketing communications if consented.

Amendments to Terms

Vivek Travels reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services after such updates implies acceptance of the new terms. Customers are encouraged to review these terms regularly on our website or request a copy from our team.

Contact Us

If you have any concerns, questions, or complaints regarding our Privacy Policy or how we handle your information, feel free to reach out to us. You can contact Vivek Travels at SD Block, 22, Main Road, DDA Market, Block SD, Dakshini Pitampura, Pitampura, New Delhi, Delhi, 110088, call us at 96506 27278, or email us at sales@vivektravels.com

Governing Laws & Jurisdiction

If you choose to visit this website, your visit and any dispute over privacy is subject to this Policy. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India & courts in New Delhi shall have exclusive jurisdiction.