A Privacy Policy is a legal statement that outlines how a business collects, uses, stores, and protects user data. It also explains the rights that individuals have in relation to their personal data and how they can exercise those rights. For us at Vivek Travels, this policy is part of our commitment to full transparency and customer trust. We believe you should know what information we collect, why we collect it, and how we keep it secure.
Introduction
This Privacy Policy applies to all users of Vivek Travels — including individual customers, corporate clients, travel partners, and website visitors — who use our services, make bookings, or contact us through our website or customer care channels. By using our website or services, you consent to the collection and use of your information as described in this policy.
Data or Information Collection
We collect various types of information, including personal and travel-related data. This may include your full name, mobile number, email address, residential address, government identification details, and payment-related information processed through secure third-party gateways. Additionally, when you make a booking with Vivek Travels, we collect travel details such as pickup and drop-off locations, date and time of travel, vehicle type, number of passengers, and any special requests. We may also gather technical information such as your IP address, browser type, device details, and location data if GPS is enabled. Communication data including emails, call recordings, and feedback may be recorded to improve our services.
We May Collect Data or Information in Different Ways
Information may be collected directly when you fill out a booking form, contact our customer care team, or send an inquiry. Some data is automatically collected when you visit our website through cookies, web analytics tools, and similar technologies. Additionally, we may receive data from trusted third-party service providers such as payment gateways, map services, and customer verification systems to ensure a seamless and secure user experience.
Use of Data or Information
The data we collect is used to fulfill your rental requests, confirm and manage bookings, process payments, and communicate relevant updates. It enables us to coordinate with drivers and provide a smooth travel experience. We also use this data to maintain service quality, send reminders or promotional content (if opted in), and improve our website and operations. Aggregated and anonymized data may be used internally for analytics, vehicle fleet planning, and logistics management.
Sharing of Information with Third Parties
We do not sell or rent your personal information to third parties. However, we may share your data with select trusted partners who assist in delivering our services, such as payment processors, driver partners, or legal authorities if required by law. These third parties are obligated to maintain the confidentiality and security of your data and are only allowed to use it for service-related purposes.
Data Security & Retention
Your data security is important to us. We use industry-standard security measures such as encryption, firewalls, secure servers, and limited access protocols to protect your data. Our team is trained to handle sensitive information with care. We retain your personal data only as long as necessary for fulfilling bookings, complying with legal or regulatory requirements, or resolving disputes. After the required period, data is securely deleted or anonymized.
Your Rights
You have full rights concerning your personal data. This includes the right to access the data we hold about you, correct inaccurate details, request deletion (where legally permissible), withdraw previously granted consent, or opt out of promotional communications. To exercise any of these rights, please contact us through the details provided below, clearly stating your request, name, contact information, and booking reference for faster processing.
Your Request Must:
For data-related requests, we ask that you use the same contact details (email or phone) used during the booking. Clearly specify the nature of your request—whether it is data access, correction, or deletion. We aim to respond to all verified requests within 15 to 30 business days.
Use of This Site by Minors
Our services are intended only for users aged 18 and above. We do not knowingly collect data from minors. If a parent or guardian believes that their child has shared personal data with us, they should contact us immediately so we can remove the data from our systems.
If you have any concerns, questions, or feedback related to our Privacy Policy or how we handle your personal data, you can reach out to us directly.
Address :SD Block, 22, Main Road, DDA Market, Block SD, Dakshini Pitampura, Pitampura, New Delhi, Delhi, 110088
Phone : 9650627278
Email : sales@vivektravels.com
Governing Laws & Jurisdiction
By accessing this website or using our services, you agree to this Privacy Policy. Any disputes arising from the use of your data will be governed by the laws of India. The courts located in New Delhi shall have exclusive jurisdiction over any matters concerning this Privacy Policy.
" The Staff excursion planned and managed by Vivek Travels was excellent. It was a well-planned and pleasurable experience. Looking forward to be with Vivek Travels again. "
" I hired an AC bus for the marriage of my son from Vivek travels. The condition of the bus was good and the behaviour of the staff was also nice. "
" We booked a package for Dubai and our experience was amazing. The trip was very well executed and we were completely satisfied. "
" The trip organised by Vivek Travels was well planned. "
" I always book my tickets from Vivek travels both air and railway as I find the staff very cooperative. They provide you the exact information. "
As a part of its CSR programme, Vivek Travels has added 50 new CNG Hyundai Xcent cars to their fleet, keeping in mind the need to reduce pollution.
Vivek Travels enters into self – drive business in association with MYLES brand w.e.f Nov 1-st Nov.
Vivek Travels signs contract with Rajya Sabha TV for 3 years for the supply of 40 sedans which include cars like – Honda City, Ciaz, Dzire, Etios. Amaze
Vivek Travels added 50 premium sedans to their fleet w.e.f 1st September 2015.
Vivek Travels signs a fresh Contract with Dedicated Freight Corridor Corp. of India Ltd. for 3 years, for the supply of 55 sedans which include cars like – Ciaz, Altis, Etios and Amaze.
Vivek Travels added 12 more buses in DPS, Rohini, now becoming single transport company for the school.
Vivek Travels revives its travel unit Blossom which caters to school packages ranging from educational to excursion trips and holiday to adventure tours for children.
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